POLICIES - Shipping, Refund & Contact XYZ

SHIPPING

XYZ Bundles works with the some of the best transport companies to ensure our bundles arrive to you safely, and sooner than later. If you are shipping within Canada, you can expect your butter-soft bundles to arrive in 5-10 business days, allowing 1-3 days for handling time.
Tracking information will be emailed to you once the item(s) have shipped. International shipping is not available at this time.
All customers are responsible for all tax, customs or duty charges. XYZ Bundles is not responsible for any lost, stolen or damaged packages. 

NO REFUNDS.

No refunds. For sanitary/hygiene reasons we cannot accept or restock the hair once it has been shipped. We also do not offer order cancellations once the order has been processed and/or shipped.

We do have an exchange program, we will only exchange items purchased directly from XYZ Bundles. Your item must be approved for an exchange before initiating an exchange. Please note out strict exchange policy:

• The customer must contact XYZ Bundles at xyzbundles@gmail.com (or using the form below) before returning the item. We'll validate the transaction, then we'll provide the customer with an 'Exchange Only' address for shipment.
• The item(s) must be in its original state, no alterations. Exchanges must be initiated with XYZ Bundles within 3 days (including non-business days) of the customer receiving the product. Due to a complete inspection process, it may be subject to 7 days of processing time.
• The customer is responsible for all return shipping fees, we suggest adding tracking to ensure we receive the product.

 

CONTACT XYZ BUNDLES